Job completed for Christy C

Completion date: April 25, 2025

Location: Saint Clairsville, OH

Why did the customer contact us?

Stated her mother is in a nursing home so the house has been vacant for a little while. they got a call from the water department stating they should go check the home as 8 gallons is running every minute. They went and inspected and stated the kitchen sink pipe must of frozen and busted causing the water to pour for a couple days or more. She stated the whole kitchen is soaked and the basement ceiling is wet. She stated they might need to dry out the basement as well. The daughter is disabled so she couldn't go down and see.

Solutions provided:

The home had been vacant for some time while the homeowner’s mother was in a nursing home. The family was alerted by the water department that approximately 8 gallons of water per minute were running inside the house. Upon inspection, it was discovered that the kitchen sink pipe had likely frozen and burst, causing water to pour into the home for several days. The entire kitchen was soaked, and water had made its way into the basement, saturating the ceiling. Due to accessibility issues, the daughter was unable to fully inspect the basement. We completed mitigation services to extract water and dry the affected areas, followed by reconstruction to restore the damaged kitchen and basement ceiling.